Frequently Asked Questions

Your choice of stove should take into account many factors: the area you are trying to heat; whether or not your stove will be the primary heat source; which fuels you plan to burn; safety factors such as clearances to combustibles; whether or not you have an existing chimney or fireplace, as well as aesthetic style considerations. Our showroom staff and home-visit surveyors can all help you arrive at the ideal solution to your heating requirements.

The material most commonly used for retrospective lining is stainless steel. Where an existing flue is perfectly straight, rigid sections of fluepipe can be used: but where, typically, there are bends in the brick flue, a flexible liner is more appropriate.

If you feel competent, yes, but it is essential that you fully comply with Building Regulations and obtain the necessary Building Code approval. Alternatively, using a WETT certified installer guarantees a compliant installation, and will save you the expense and bother of obtaining Building Regulations Approval, not to mention the headache of re-doing the whole job if it fails to comply. All our installation team leaders are WETT certified.

Yes. With an insulated liner installed, flue deposits should be much less than without one: but regular annual or semi-annual sweeping not only keeps the liner clean, but confirms that dangerous tarry deposits which might result in a chimney fire are not being formed. Regular sweeping is your best insurance policy against chimney fires, and knowing the flue is clean throughout its length provides peace of mind.

At least once a year, and more frequently if you are burning solid mineral fuel or moist wood, or if you are not burning your wood cleanly. Ideally the chimney should be swept before, during and after the heating season. Sweeping reduces the risk of a chimney fire, and optimizes the performance of your heating appliance. Always use a qualified sweep.